Support

Contact us

Email vetfile.support@gmail.com, or tap Settings > Contact support in Clockpay (once the support address is set in the app). That opens an email with your app version, iOS version, iPhone model, and whether you have Pro already filled in. It never includes your jobs or shifts. We're a small independent team and usually reply within 2 business days.
To help us help you, please include:

your iPhone model and iOS version (Settings > General > About),
the Clockpay version (shown at the bottom of Clockpay's Settings), and
what happened, and a screenshot if you can.

Please don't send us your full timesheets or pay details unless we ask. We don't need them to help with most issues, and Clockpay is designed so we never hold your shift data.

Frequently asked questions

Do I need an account?

No. Clockpay has no account and no sign-in of any kind. Open it, add a job, and clock in.

Where is my data stored? Can you see it?

Everything you add stays on your device. Clockpay has no servers, so we can't see your jobs or shifts and don't have a copy. Details are in our Privacy Policy.

How do I back up my hours?

Two ways, and both are free:

iCloud Backup. Clockpay's data is included in your device's iCloud Backup if it's on (iOS Settings > [your name] > iCloud > iCloud Backup). Apple's guide.
Backup file. In Clockpay, go to Settings > YOUR DATA > Back up to a file to save a file you can keep in Files, iCloud Drive, or send to yourself.

⚠️ If you delete Clockpay without a backup, your jobs and shifts can't be recovered. We never had a copy.

I got a new phone. How do I move my jobs over?

Either restore your new phone from an iCloud Backup of the old one, or make a backup file on the old phone (Settings > YOUR DATA > Back up to a file), open it on the new one, and restore it (Settings > YOUR DATA > Restore from a backup file). Then tap Restore purchases if you have Pro.

Does Clockpay use my location?

No. There is no GPS or geofence clock-in. Clockpay never asks for location.

Does Clockpay collect anything about how I use it?

Not right now. Clockpay doesn't send anonymous usage analytics. Purchase information still goes to RevenueCat, our subscription provider, because Pro and Restore Purchases need it. Details are in our Privacy Policy.

What does free include?

1 job; unlimited shifts and full history (never locked); breaks; weekly overtime; the pay-period summary; CSV export; backups; and reminders.

What does Pro include?

Unlimited jobs; advanced overtime (daily, double-time, 7th day); rate overrides per shift; PDF timesheets; and custom date ranges in exports. Lifetime: One payment. No subscription. Includes Pro features we add to Clockpay later. Stays with your Apple Account.

What does Pro cost?

Current US list prices (the app shows the live price for your country):

Monthly: $2.99 (no trial)
Yearly: $14.99 with a 7-day free trial for eligible new subscribers
Lifetime: $24.99, one payment

If I stop paying for Pro, do I lose anything?

No. Nothing is hidden, locked, or deleted. Every job and shift stays visible and editable. CSV export and backups keep working. You just can't add another job beyond the free limit, edit advanced overtime, or make a new PDF timesheet until you have Pro again.

Are the pay totals what my employer owes me?

Not necessarily. Clockpay shows gross pay estimates before taxes and deductions, based on the rates and overtime rules you set. It isn't payroll software and doesn't check your state's wage laws. Confirm with your employer or a payroll/tax advisor when it matters.

How do I export a timesheet or spreadsheet?

Open Export in the app. Choose a job and a date range, then CSV (free) or PDF timesheet (Pro). Send it with AirDrop, Messages, Mail, Files, or print it. The PDF footer notes that hours were entered by you and that gross pay is before taxes and deductions.

How do I restore my purchase?

Open Clockpay > Settings > Restore purchases, signed in with the same Apple Account you bought with. If it says "No purchases found", you may have bought with a different Apple Account.

How do I cancel my subscription?

Subscriptions are managed by Apple. If you have a Pro subscription, the quickest way is Settings > Manage subscription in Clockpay, which opens Apple's subscription page. Or go to iOS Settings > [your name] > Subscriptions > Clockpay > Cancel. Cancel at least 24 hours before the renewal or trial end date to avoid being charged. Deleting the app doesn't cancel it. Apple's guide.

Can I get a refund?

Apple handles all App Store payments and refunds, so we can't refund you directly. Request one at reportaproblem.apple.com (Apple's guide).

My "still clocked in" reminder isn't showing up.

Check that notifications are on: iOS Settings > Notifications > Clockpay.
Check Focus and Do Not Disturb.
In Clockpay Settings, confirm the "still working" reminder isn't set to Off.
Open Clockpay once in a while so it can refresh scheduled reminders.

Does Clockpay work offline?

Yes. Everything works offline except buying and restoring Pro.

Is there an iPad version?

Clockpay is an iPhone app. You can still install it on an iPad, where it runs in iPhone compatibility mode, in an iPhone-sized window. There's no iPad layout yet (iPad support is planned after Vetfile and Lookcue are approved, starting with Lookcue).

Is there an Android version?

Not yet.